Terms & Conditions

1️⃣ Acceptance of Terms

Welcome to spinh. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and spinh ("we," "us," or "our") governing your access to and use of the spinh website, mobile applications, games, and all associated services (collectively, the "Platform").

By registering an account, logging in, depositing funds, placing bets, or otherwise using any part of the spinh Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using the Platform.

These Terms apply alongside our Privacy Policy and any game-specific or promotion-specific rules published on the Platform. In the event of any conflict, these Terms shall take precedence unless a specific document expressly states otherwise.

spinh reserves the right to update or modify these Terms at any time. Continued use of the Platform following any such changes constitutes your acceptance of the revised Terms. We recommend checking this page periodically for updates.

2️⃣ Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to register and use the spinh Platform. This is a firm legal requirement under Philippine law and PAGCOR regulations. spinh conducts age verification checks, and any account found to belong to a person under the age of 21 will be immediately closed, with any funds returned after deducting applicable costs.

2.2 Jurisdictional Eligibility

The spinh Platform is intended for use by residents of the Philippines. Players accessing the Platform from jurisdictions where online gambling is restricted or prohibited do so at their own risk and legal responsibility. spinh makes no representations that the Platform is legal or available in all locations.

2.3 Account Creation

Each user may maintain only one (1) active account on spinh. Duplicate accounts are strictly prohibited and will result in the permanent suspension of all associated accounts, including the forfeiture of any balances or bonuses. When registering, you must provide:

• Your full legal name as it appears on a valid government-issued ID
• A valid date of birth confirming you are 21 years or older
• A valid and personal email address
• A valid Philippine mobile number
• A strong, unique password chosen by you

You agree that all information provided during registration is accurate, current, and complete. Providing false information constitutes a material breach of these Terms.

2.4 Account Suspension

spinh reserves the right to suspend or terminate any account at its sole discretion, with or without prior notice, where there is a reasonable belief that these Terms have been violated, fraudulent activity has occurred, or an account poses a risk to the integrity of the Platform.

3️⃣ Account Security and Verification (KYC)

3.1 KYC Verification

In compliance with PAGCOR regulations and Philippine anti-money laundering (AML) laws, spinh is required to verify the identity of all players before processing withdrawals or when certain account thresholds are reached. The Know Your Customer (KYC) process may require you to submit:

• A copy of a valid government-issued photo ID (e.g., Philippine passport, driver's license, UMID, SSS ID, or PhilSys National ID)
• Proof of address (e.g., utility bill or bank statement issued within the last three months)
• Proof of payment method (e.g., a screenshot of your GCash account or a bank statement)
• A selfie or live photo as required for identity confirmation

Failure to complete KYC verification within the requested timeframe may result in the temporary restriction of withdrawal capabilities or account suspension.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. spinh will never ask for your password via email, chat, or phone. You must notify us immediately at [email protected] if you suspect unauthorized access to your account. spinh shall not be liable for any losses resulting from unauthorized access caused by your failure to secure your login credentials.

4️⃣ Deposits, Withdrawals, and Payments

4.1 Accepted Payment Methods

spinh accepts deposits and processes withdrawals through a variety of local and international payment methods, including but not limited to: GCash, Maya/PayMaya, BPI, BDO, Metrobank, QR Ph, GrabPay, Visa, Mastercard, and Bank Transfer. Available methods may vary based on your location and account status.

4.2 Deposit Terms

All deposits must be made using payment methods registered in your own name. Third-party deposits are strictly prohibited. Minimum and maximum deposit limits apply and are displayed at the time of transaction. Deposits are generally credited to your spinh account instantly or within a few minutes, depending on the payment provider.

4.3 Withdrawal Terms

Withdrawals are processed in Philippine Peso (₱) and are subject to the following conditions:

• Your account must have successfully completed KYC verification
• Withdrawals must be made to a payment method registered in your own name
• Active bonus wagering requirements must be fulfilled before withdrawal
• Minimum withdrawal amounts apply as specified on the cashier page
• Processing times vary by method: GCash and Maya withdrawals are typically processed within 15–60 minutes; bank transfers may take 1–3 business days

4.4 Currency

The default currency of the spinh Platform is Philippine Peso (₱ / PHP). All account balances, bets, wins, and bonuses are denominated in PHP unless otherwise stated.

4.5 Transaction Fees

spinh does not charge fees on standard deposits or withdrawals. However, your payment provider may impose its own transaction fees, which are your responsibility. Please check with your bank or e-wallet provider for applicable charges.

5️⃣ Bonuses and Promotions

5.1 General Bonus Terms

spinh offers a variety of bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, free spins, cashback offers, referral rewards, and seasonal promotions. All bonuses are subject to the following general terms:

• Bonuses are available to players who have completed account registration and KYC verification
• Each bonus offer will specify its own wagering requirement (commonly expressed as a multiplier, e.g., 30x), eligible games, minimum qualifying deposit, time limits, and maximum withdrawal cap
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first
• spinh reserves the right to void a bonus if it determines the player has attempted to abuse the promotion system
• Only one bonus may be active at a time unless explicitly stated otherwise

5.2 Wagering Requirements

Wagering requirements specify the number of times a bonus amount must be wagered before a withdrawal can be made. Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games like baccarat and roulette may contribute at a lower percentage. Specific contribution rates are listed in individual promotion terms.

5.3 Bonus Abuse

Attempting to manipulate or abuse spinh's bonus system through techniques such as creating multiple accounts, coordinated betting, arbitrage strategies, or exploiting promotional offers is strictly prohibited. spinh reserves the right to confiscate bonus funds and winnings and suspend accounts where such behavior is detected.

6️⃣ Game Rules and Fair Play

All games available on the spinh Platform operate in accordance with individual game rules published within each game's interface or help section. By placing a bet, you confirm your understanding and acceptance of the applicable game rules.

6.1 RNG and Fair Play Certification

spinh's casino games use certified Random Number Generator (RNG) technology that has been independently tested and audited by recognized third-party testing laboratories. This ensures that game outcomes are genuinely random and cannot be predicted, manipulated, or influenced by spinh or any player.

6.2 Technical Malfunctions

In the event of a technical malfunction, software error, or communication failure during gameplay, any bets or winnings directly affected by the malfunction may be voided at spinh's discretion. spinh will make reasonable efforts to resolve technical issues promptly and fairly, but cannot be held liable for losses resulting from circumstances beyond its reasonable control.

6.3 Bet Voiding

spinh reserves the right to void any bet that was placed in error, at incorrect odds, or as a result of a technical glitch. Bets placed on events with obvious pricing errors (palpable errors) may also be voided. In such cases, the stake will be returned to the player's account.

7️⃣ Responsible Gaming and Self-Exclusion

spinh is deeply committed to promoting responsible gambling among all Filipino players. We recognize that gambling is entertainment and should never negatively impact your financial wellbeing, mental health, or personal relationships.

7.1 Responsible Gaming Tools

spinh provides the following responsible gaming tools, available through your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
• Loss Limits: Cap your maximum losses over a defined period
• Session Time Limits: Receive notifications and automatic logouts after a set playing duration
• Reality Checks: Periodic reminders of your session duration and net gaming balance
• Cool-Off Periods: Temporarily suspend your account for a chosen period (24 hours to 6 weeks)
• Self-Exclusion: Permanently or indefinitely close your account for problem gambling recovery

7.2 Self-Exclusion

Players who feel their gambling is becoming problematic may request self-exclusion by contacting our support team via Live Chat or email. Self-exclusion requests are processed within 24 hours and, once activated, cannot be reversed during the agreed exclusion period. spinh will not send any marketing communications to self-excluded players.

Please remember: 🔞 You must be 21 years or older to gamble on spinh. If you need help with a gambling problem, please contact our support team or visit PAGCOR's responsible gaming resources.

8️⃣ Prohibited Activities

The following activities are strictly prohibited on the spinh Platform. Engaging in any of these may result in immediate account suspension, permanent ban, forfeiture of funds, and/or referral to relevant law enforcement authorities:

• Registering more than one account per person, household, or IP address
• Providing false or misleading information during registration or KYC verification
• Using the Platform for money laundering, fraud, or any other criminal activity
• Attempting to hack, reverse-engineer, or disrupt the spinh Platform or its systems
• Using bots, automated scripts, or artificial intelligence tools to gain an unfair advantage
• Colluding with other players, particularly in poker or live dealer games
• Exploiting software bugs, errors, or loopholes for financial gain without reporting them to spinh
• Using VPNs, proxies, or other tools to circumvent geographical restrictions or to disguise your true identity or location
• Threatening, harassing, or abusing spinh staff, other players, or live dealers
• Allowing minors (persons under 21) to access or use your account

9️⃣ Intellectual Property

All content on the spinh Platform — including but not limited to software, text, graphics, logos, icons, images, audio clips, game content, and the spinh brand name and trademark — is the exclusive intellectual property of spinh or its licensed partners and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any Platform content without spinh's prior written consent.

🔟 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, spinh and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform
• Loss of profits, revenue, data, goodwill, or other intangible losses
• Any losses resulting from unauthorized access to your account caused by your own failure to maintain security
• Interruptions to service caused by factors beyond spinh's reasonable control, including internet outages, third-party payment provider failures, or force majeure events
• Any decisions you make based on information provided on the Platform, including odds, statistics, or game results

spinh's total liability to you for any claim arising out of or relating to these Terms shall not exceed the total amount deposited by you in the twelve (12) months preceding the claim.

1️⃣1️⃣ Privacy and Data Protection

Your privacy matters to us. spinh collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We process your data for the purposes of account management, KYC verification, payment processing, fraud prevention, regulatory compliance, customer support, and (where you have opted in) marketing communications. We do not sell your personal data to third parties.

1️⃣2️⃣ Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of the spinh Platform shall first be addressed through good-faith negotiation between you and spinh.

If a dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to binding arbitration in Metro Manila, Philippines, in accordance with applicable arbitration rules. You waive any right to participate in class action lawsuits or class-wide arbitration against spinh.

Nothing in this clause prevents spinh from seeking urgent injunctive or other equitable relief from a competent court where necessary to protect its rights or assets.

1️⃣3️⃣ Amendments to These Terms

spinh reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered users via email or an on-Platform notification at least seven (7) days before the changes take effect. Minor clarifications or formatting changes may be made without prior notice.

Your continued use of the spinh Platform after the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting our support team.

1️⃣4️⃣ Contact and Support

If you have any questions, concerns, or complaints regarding these Terms or your spinh account, our support team is available around the clock to assist you.

Customer Support: 24/7 Live Chat Available on the Platform

Email: [email protected]

Support Channels: Live Chat, Facebook Messenger, Viber, Email

We aim to respond to all inquiries within 3 minutes via Live Chat and within 24 hours via email. We're here to help — walang problema!